SeeClickFix - Citizens Reporting Issues

We are excited to introduce SeeClickFix, an application enabling citizen reporting of non-emergency concerns directly to Town staff, such as potholes and street or traffic light outages, while receiving status updates throughout the process until issues are resolved. 



Desktop
The portal above allows you to make service requests, as well as, discover existing issues that have been reported. 

To report an issue:
  1. Click new request
  2. Drag the map marker to the location of your issue, or type in the exact address
  3. Click confirm location
  4. Choose a service request category from the drop-down menu that matches your issue
  5. Add photo if available, or click no photo
  6. Enter a description and answer the related questions
  7. Click confirm details
Once you have submitted the request, you will receive email communication acknowledging your service request. You may continue to check on the status of the issue online.  Once the work is complete or the issue has been resolved, you will be notified by email as well.

Mobile
SeeClickFix is available for download as an app on the following platforms:

available-on-iphone-app-store-logo   Google Play


Support
Town staff responds to SeeClickFix requests during regular business hours.  If this report comes in on a holiday, weekend or after-hours, it will be read on the next business day.

Please be advised: SeeClickFix is NOT to be used for emergencies.  For urgent matters, that require immediate attention or a police response, call 9-1-1.

For technical support with the SeeClickFix platform (web or mobile), please email contact@seeclickfix.com directly.

town hall hours

Monday 9am - 4:30pm

Tuesday 9am - 7pm

Wed & Thurs 9am-4:30pm

Friday 9am - 1pm

contact town hall

Phone: 978-468-5520

Fax: 978-468-8014

138 Main Street

Wenham, MA 01984

resources
HWCAM resource-1 resource-2